frequently asked questions

If you see a product you like, simply click the “add to cart” button toward the bottom of the product page. If you’re done shopping, you can check out immediately and go through the simple steps to complete your purchase. If you’d like to keep shopping, just remember to click the “shopping cart” link at the top of the page when you’re ready to check out.

We accept the following insurances: Davis Vision, EyeMed, Blue Cross and Blue Shield's Federal Employee Plan, Premier Vision Care Network (PVCN), Vision One, SmartEyes, and Affinity Health Plan. For more details, give us a call us at (800) 393-7077.

To get more info on flexible spending, contact us at (800) 393-7077.

We offer a variety of shipping options. The shipping time is dictated by which option you select.

To learn more about our return policy, click here.

When you purchase contact lenses or prescription eyewear, you will need to input your prescription. If you’re unsure of your prescription, don’t worry about it. Click the box that says, “call my doc for my Rx” and we’ll take care of it.

If you’re unsure about reading your prescription, we’ve got you covered. Products that ask for your prescription have question marks next to each aspect of your prescription (e.g. sphere, cylinder and power). When you click the question marks, we explain what each part of the prescription means and diagram where you can find that information on your prescription.

Nope! If you’re purchasing contact lenses or prescription eyewear for a second time, you can click the box that says “you have my Rx on file.” Please note that if you’ve purchased contact lenses but want to buy you first pair of prescription eyewear (or vice-versa), you’ll have to fill out another eyewear prescription, as the numbers are different.

Most prescriptions are valid for one or two years, depending on the state. Regular eye examinations are the key to having a valid prescription. If you’re unsure if your prescription is expired, call your doctor.